The Glissner promise:
We pride ourselves on making technology that is built to last. That is why our standard warranty coverage includes protection against all manufacturing defects and additional 2 incidents of accidental damage coverage for 2 years.
With Glissner™ Care+
Glissner™ Care+ for Glissner™ products extends your coverage to two years from your Glissner™Care+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a $100 service fee, plus applicable tax. You’ll also get priority technical support.
Extended Warranty Plan Terms
How Consumer Rights Affect this Plan
THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER CONSUMER PROTECTION LAWS AND REGULATIONS. THIS PLAN SHALL NOT PREJUDICE THE RIGHTS GRANTED BY APPLICABLE CONSUMER LAW, INCLUDING THE RIGHT TO RECEIVE REMEDIES UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IN THE EVENT OF THE NON-PERFORMANCE BY APPLE OF ANY OF ITS CONTRACTUAL OBLIGATIONS.
1. The Plan
This contract (the “Plan”) governs the services provided by Glissner™ under the above plans and includes the terms in this document, your Plan Confirmation (“Plan Confirmation”), and the original sales receipt for your Plan. Your Plan Confirmation will be provided to you at the time of purchase..
Benefits under this Plan are additional to your rights under applicable laws, the manufacturer's hardware warranty and any complimentary technical support.
The Plan covers the following equipment (collectively, the “Covered Equipment”): (i) CleanPhone™.
Coverage begins when you purchase the Plan and continues, unless cancelled, through the date specified in your Plan Confirmation (the “Plan Term”).
You can find the price of the Plan on the original sales receipt.
2. What is Covered?
2.1 Hardware Services for Defects (“Hardware Service”)
If during the Plan Term, you submit a valid claim by notifying Glissner™ that a defect in materials and workmanship has arisen in the Covered Equipment or, in relation to Covered Equipment which uses an integrated UV-C bulb, where the capacity of the Covered Device’s bulbs experience a lumens decrease of more than 25% of its original specifications, Glissner™ will either: (i) repair the defect at no charge, using new parts or parts that are equivalent to new in performance and reliability, or (ii) exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability.
All replacement products provided under this Plan will at a minimum be functionally equivalent to the original product. If Glissner™ exchanges the Covered Equipment, the original product becomes Apple’s property and the replacement product is your property, with coverage effective for the replacement product for the remainder of the Plan Term.
2.2 Services for Accidental Damage from Handling (“ADH Service”)
If during the Plan Term you submit a valid claim by notifying Glissner™ that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact) (“ADH”), Glissner™ will, subject to your payment of the service fee described below, either (i) repair the defect using new or refurbished parts that are equivalent to new in performance and reliability, or (ii) exchange the Covered Device with a replacement product that is new or equivalent to new in performance and reliability. Each time you receive services for ADH is a “Service Event”. Exclusions apply as described below. Further, services for ADH expire and all of Glissner™’s obligations to you under this section are fulfilled in their entirety once Apple has provided to you two (2) Service Events.
The following service fees apply to each Service Event:
CleanPhone™ - $100.00
*Fees do not include applicable taxes payable by you
2.3 Technical Support
During the Plan Term, Apple will provide you with priority access to web-based technical support for Covered Equipment (“Technical Support”). Technical support may include assistance with installation, launch, configuration, and troubleshooting.
3. What is not Covered?
Glissner™ will not provide Hardware Services or ADH Services in the following circumstances:
(a) to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;
(b) to conduct preventative maintenance;
(c) to replace Covered Equipment that is lost or stolen;
(d) to repair damage caused by reckless, abusive, willful or intentional conduct, or any use of the Covered Equipment in a manner not normal or intended by Glissner™;
(e) services to install, remove or dispose of the Covered Equipment or the equipment provided to you while the Covered Equipment is being serviced;
(f) to repair damage caused by a product that is not Covered Equipment;
(g) to repair any damage to Covered Equipment (regardless of the cause) if the Covered Equipment has been opened, serviced, modified, or altered by anyone other than Glissner™ or an authorized representative of Glissner™;
(h) to repair pre-existing conditions of the Covered Equipment if you purchased the Plan after you purchased the Covered Equipment;
(i) to repair any damage to Covered Equipment with a serial number that has been altered, defaced or removed; or
(j) to repair damages caused by fire, earthquake or other external causes.
Installation of third-party parts may affect your coverage. As a condition of receiving Hardware or ADH Services, all Covered Equipment must be returned to Glissner™ in its entirety including all original parts or Glissner™-authorized replacement components. The restriction does not prejudice your consumer law rights.
4. How to Obtain Service and Support?
You may obtain service or Technical Support by using the Support feature on Glissner™’s website, or by sending us an email to email@example.com . You must also, upon request, present your Plan Confirmation, and the original sales receipt for your Covered Device and your Plan.
5. Service Options
Glissner™ will provide hardware services to you through one or more of these options:
(a) Mail-in service. Direct mail-in service is available for most Covered Equipment. If Glissner™ determines that your Covered Equipment is eligible for mail-in service, Glissner™ will send you prepaid waybills (and, if needed, packaging material). You must ship the Covered Equipment to an ARS site in accordance with Glissner™’s instructions. Once service is complete, the ARS site will return the Covered Equipment to you. Apple will pay for shipping to and from your location if you follow all instructions.
(b) Express Replacement Service (“ERS”) or do-it-yourself (“DIY”) parts service. ERS is available for certain Covered Equipment. DIY parts service is available for many Covered Equipment. This allows you to service your own Covered Equipment. If Glissner™ requires return of the replaced device or part, Glissner™ may require a credit card authorization to serve as security for the retail price of the replacement device or part and applicable shipping costs until you return the replaced device as instructed. If you are not able to provide credit card authorization, service may not be available to you in which case Glissner™ will offer an alternative arrangement for service. If you fail to return the replaced Covered Equipment or part as instructed or return a replaced Covered Equipment or part that is ineligible for service, Glissner™ will charge the credit card for the authorized amount. If Glissner™ does not require return of the replaced product or part, Glissner™ will ship you free of charge a replacement product or part accompanied by any applicable instructions or requirements for disposal of the replaced product or part. Glissner™ is not responsible for any labor costs you incur in respect to ERS or DIY parts service.
Glissner™ may change the method by which Glissner™ provides repair or replacement service to you, and your Covered Equipment's eligibility to receive a particular method of service.
Service will be limited to the options available in the country where you request service. Service options, parts availability and response times may vary. If service is not available for the Covered Equipment in a country that is not the country of purchase, you may be responsible for shipping and handling charges to facilitate service in a country where service is available. If you seek service in a country that is not the country of purchase, you must comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Glissner™ may repair or exchange products and parts with comparable products and parts that comply with local standards.
6. Your Responsibilities
To receive service or support under the Plan, you agree to (i) provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase, (ii) provide information about the symptoms and causes of the issues with the Covered Equipment, (iii) respond to requests for information needed to diagnose or service the Covered Equipment, (iv) follow instructions Glissner™ gives you.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Glissner™ AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED EQUIPMENT FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, THE COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF Glissner™ AND ITS EMPLOYEES’ AND AGENTS’ LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. Glissner™ SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE THE COVERED EQUIPMENT, (ii) THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ANY RIGHTS AND REMEDIES PROVIDED UNDER CONSUMER LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, Glissner™’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACEMENT OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Unless local law provides otherwise, cancellation refunds will be provided as follows:
(a) If you cancel within thirty (30) days of your Plan’s purchase or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any benefits provided to you under the Plan.
(b) If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro-rata refund of the original purchase price. The pro-rata refund is based on the percentage of unexpired Plan Term from the Plan’s date of purchase, less (a) a cancellation fee of twenty-five (C$25) Canadian dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any benefits provided to you under the Plan.
Unless applicable local law provides otherwise, Glissner™ may cancel this Plan for fraud or material misrepresentation, or if service parts for the Covered Equipment are not available, upon thirty (30) days’ prior written notice. If local law permits and Glissner™ cancels this Plan for the unavailability of service parts, you will receive a pro-rata refund for the Plan’s unexpired term.
8.1 Effect of Cancellation
Upon the effective date of your early cancellation, Glissner™’s future obligations under this Plan to you are fully extinguished.
9. Transfer of Plan
Plans may not be transferred.
10. General Terms
(a) Glissner™ may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
(b) Glissner™ is not responsible for any failures or delays in performing under the Plan that are due to events outside ofGlissner™’s reasonable control.
(c) You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan.
(d) Persons who have not reached the age of majority may not purchase this Plan. This Plan may not be available in all jurisdictions and is not available where prohibited by law.
(e) In carrying out its obligations Glissner™ may, solely for the purposes of monitoring the quality of Glissner™’s response, record part or all of the calls between you and Glissner™.
(g) Glissner™ has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Glissner™regarding the processing of data, and Glissner™ will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding the processing of your data, contact Glissner™ at firstname.lastname@example.org.
(h) Support services under this Plan may be available in English only.
12. Quebec Residents
11. Country, Province and State Variations
One or more of the terms that appear below may apply to the Plan. The terms below may vary from one or more of the terms that appear above this section. Product availability may vary by jurisdiction. The following country, province or state variations will control if inconsistent with any other provisions of this Plan:
The laws of the Province of Quebec will govern this Plan and any disputes arising under it. The section “Limitation of Liability” is not applicable to residents of Quebec.